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Free Shipping from 100€ (GER)
Return 30 Days
Free return (Ger)
4.90 / 5.00

Outdoor Season finally begins!

FAQ

Customer Service
  • You can reach our customer service via phone and mail from Monday to Friday from 9 AM to 4 PM.
  • Give us a call: +49 (0)371 90975-0
  • Send us an e-mail: info@fun-sport-vision.com
Order
  • Once you get an e-mail confirmation with all the details, you can be sure your order is received and processed.
  • Most likely your e-mail address wasn't typed in correctly or ended in your spam folder.
  • In rare cases the order has not been completed correctly.
  • In case of a missing order confirmation please reach out to our customer service:
  • Give us a call +49(0)371 90975-0 or contact us here.
  • Once you get an e-mail confirmation with all the details, you can be sure your order is received and processed. Once the order is on it's way, we send you a shipping confirmation and a tracking number via email.
  • If you have opened a customer account with us, you will have permanent access to the orders placed by you.
  • After submitting your order you can't make any changes by yourself anymore.
  • Please inform us about any request for changes as soon as possible via +49(0)371 90975-0 or email: info@fun-sport-vision.com.
  • As long as your order has not been processed so far, we can take the changes into account.
Payment
  • Your credit card details are transmitted in encrypted form and are therefore safe at Fun-Sport-Vision.
  • It could be possible that your credit card is not verified for 3-D Secure/SecureCode yet. Please contact your bank for further details.
Shipping & Delivery
  • Shipping fees vary depending on the country of destination and the shipping method.
  • Please find all the details here.
Delivery within Germany:
  • Standard packages - DHL
  • Express delivery for standard packages - UPS
  • Express delivery for bulky goods - GLS
Deliveries abroad:
  • Depending on the country of destination and article type, we dispatch with DHL, FedEx or GLS.
  • The package can be delivered to any DHL station you specify within Germany.
  • During the ordering process tick the checking mark "Send to a different Shipping address or Packstation" and add all the neccessary information.
  • Please enquire yourself about the regulations that apply in your country.
  • The recipient of the goods is responsible for any applicable customs fees and taxes.
  • Once the order is on it's way, we send you a shipping confirmation and a tracking number via email.
  • Please track the status on the parcel services website.
  • Most likely your e-mail address wasn't typed in correctly or ended in your spam folder.
  • In rare cases the order has not been completed correctly.
  • In case of a missing order confirmation please reach out to our customer service:
  • Give us a call +49(0)371 90975-0 or contact us here.
Self Pickup / Click & Collect
  • You can pick up your order by yourself. Please select self pickup as shipping method.
  • You will be notified via email once your order is ready to collect - this can take up to 2 hours. Pick up is possible from Monday to Friday from 9 AM to 4 PM here.
Returns
  • Please find all the details concerning returns here.
Exchanges
  • Unfortunately, we are not offering exchanges. Please return your goods and start a new order.
Complaints
  • Please find all the details concerning complaints here.