Return Shipment

Important Information

In order to guarantee a quick processing of your return, please follow the instructions for our return process.
The disregard of the instructions has no effect on your legal rights, especially your legal right of revocation.

There is a return form in every package, which describes the exchange process in detail.
Please enclose the filled out return form with your return package.
Remove the label with your address from the package.

Package lengths of more than 120cm can only be sent back via GLS.

Create DHL label (only use WITHIN Germany)
Create GLS label (only for DE, AT, Belgium, Denmark, Ireland, Luxembourg, Poland)
Enter the sender address.
Create and print the package label and attach it to the return package.
For the use of a return label, € 6.90 will be charged for the reimbursement.
There are no return shipping costs for you in case of an exchange.

Returned items must be in a new condition.
Items that are damaged, worn, washed, soiled or have already been used cannot be returned. We reserve the right to deduct the amount of refund.

Please find the return form to print out.

The customer bears the cost for returns from outside of Germany, except in case of a file complaint or warranty issue.
For goods that have to be shipped by freight carrier due to their size, volume or weight (such as roof tents), a fee of 100 EUR will be charged to cover the return costs.

The refund is usually made within 14 days of receipt of your return, if the information on your enclosed return form is correct and complete and after checking the items.
We will transfer the refund using the same payment method that you initially used (PayPal, credit card, bank transfer).
You will not receive a separate notification as to when the refund will be or was made.

You want to return an item because it is damaged or defective or because of a shipping error?
Then please contact our support for complaints: +49 371 90975-13
alternatively also by email: reklamation@fun-sport-vision.com
or use this form: Defective product

Our support times: Monday to Friday from 9 a.m. to 4 p.m.

Our support times: Monday to Friday from 9 a.m. to 4 p.m.

Our support times: Monday to Friday from 9 a.m. to 4 p.m.